Refund policy
We want you to love your purchase! If something isn’t quite right, we’re here to help.
Online Purchases (Full-Price Items)
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. All sale items are final.
To be eligible for a return:
• The item must be unworn, unwashed, and in its original condition, with tags attached
• You’ll need your receipt or proof of purchase
To start a return, contact us at doublebubble203@icloud.com. Once your return is accepted, we’ll email you our return address and instructions.
Return shipping is the customer’s responsibility. Items sent back to us without first requesting a return will not be accepted.
Return items to:
Double Bubble 203
1701 Post Rd East, Suite 4
Westport, CT 06880
International Orders (Including Ecuador)
We have a 20-day return policy for international orders, which means you have 20 days after receiving your item to request a return. This extended window accounts for longer international shipping times. All sale items are final.
The same eligibility requirements apply: items must be unworn, unwashed, in original condition, with tags attached, and accompanied by proof of purchase.
Return shipping is the customer’s responsibility. Contact us at doublebubble203@icloud.com to start a return, and we’ll provide our return address and instructions.
Damages and Issues
Please inspect your order upon delivery and contact us within 3 days if the item is defective, damaged, or incorrect, along with photos. We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns on:
• Sale items or gift cards
• Items without original tags or that show signs of wear
• Hazardous materials, flammable liquids, or gases
Please reach out if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return your original item, and once that return is accepted, place a separate order for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if it’s approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t seen the refund, contact us at doublebubble203@icloud.com.
In-Person & Pop-Up Purchases
All in-person and pop-up purchases are eligible for exchange or store credit within 7 days of purchase. No cash refunds. All sale items are final.
Items must be unworn, unwashed, and in original condition with tags attached. Customers are responsible for shipping the item back or returning it in person to our Westport, CT location.
Facebook Sales
All sales made through our Facebook tag sale page are final. No returns, exchanges, or refunds